To Start
Today, the customer experience requires a good relationship with them. Being able to understand it, resolve its problem, and offer a quality solution is a major asset for people who work within a company's sales teams. This training is aimed at all people working in sales professions. But also to senior managers wishing to develop their team
Price
€1,999 excluding tax for beginner level
€3,499 excluding tax for the confirmed level
Duration
2 days of training
for beginner level
4 days of training for the confirmed level
Flexible hours depending on availability
Between 1 person and 10 people
Possibility of setting up intra-training for a large number of participants
Prerequisites
You are looking to develop your skills in a more global way.
None
Target audience
This training is accessible to everyone
particularly if you are:
Any professional whose mission is to welcome, advise or respond to a client's request. This training is aimed in particular at reception managers, customer advisors, salespeople, hotliners, helpdesk technicians, etc.
Number of participants
Trainer Profile
Educational Goals
Notre formation vous permettra de :
✨ You will discover and master the various communication channels such as emailing, chat, telephone services and social networks.
✨ You will be able to develop oral and non-verbal communication skills. We will provide you with all the soft skills necessary to develop your commercial skills.
✨ You will have certain psychological tools at your disposal to better understand the behavior of your client or prospect.
✨ You will be able to understand and manage your customers' requests to ensure the performance of your business.
The themes covered
The 5 key skills for success in customer relations
Exceptional!
I called Sandra because she was recommended to me. I am delighted with the training that was provided by my sales management.
The teams are now ready to take on the challenges for the coming year.
Don't hesitate any longer and book this training for your teams